Lập kế hoạch M&A

• Customer Satisfaction: 95%+ satisfaction rating với consistent improvement trends • Net Promoter Score: 80%+ loyalty score từ customer advocacy • Customer Complaints: <0.1% complaint rate với rapid resolution • Service Quality: 99%+ service delivery performance • First Pass Yield: 99%+ production quality với minimal rework • Defect Rate: <1% defect rate across all processes • Process Capability: Cpk >1.33 for critical processes achieving 6-sigma level • Cycle Time Reduction: 30%+ improvement trong process efficiency • Cost of Quality: <3% of revenue với focus on prevention • Quality ROI: 300%+ return on quality investments • Improvement Projects: 90%+ success rate trong completion và benefits • ISO Certification: Maintained certification với continuous compliance • Quality Culture Maturity: Level 4 maturity trong organizational quality consciousness • Employee Engagement: 85%+ engagement trong quality initiatives • Training Completion: 100% completion của required quality training • Suggestion Participation: 80%+ employee participation trong improvement suggestions